General Limited Warranty Policy

General Limited Warranty

Beyond LED Technology warrants that each of its LED lighting fixtures (the “Product(s)”) purchased from Beyond LED Technology or its authorized reseller partner will be free from defects in materials and workmanship for the warranty period specified on the product’s official specification sheet, beginning from the original date of purchase.

While most Beyond LED Technology products are covered under a standard five (5) year limited warranty, certain products may carry different warranty periods, including but not limited to one (1), two (2), three (3), or seven (7) years, depending on product type.

The applicable warranty period for each Product shall be strictly as stated on the Product’s official specification sheet at the time of sale. In the event of any discrepancy between any document, communication, or representation, the specification sheet shall govern.

If a Product fails to operate during the applicable warranty period due to defects in materials or workmanship, Beyond LED Technology will, at its sole option, repair or replace the Product with the same or a similar product. A similar product may differ in design but will provide equal or greater functional performance and light output.

Warranty Terms and Conditions

Coverage

This Limited Warranty applies to Products used in commercial or industrial applications within the United States and Canada and in accordance with the applicable product specification sheet.

Warranty duration and conditions may vary depending on product type, certification status, and application.

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Procedure

To submit a warranty claim, the purchaser must complete and submit the official warranty claim form available at www.beyondledtechnology.com/warrantyclaim. 

Upon submission, Beyond LED Technology will issue a Return Merchandise Authorization (RMA) number and provide instructions regarding return, inspection, or documentation requirements. Failure to follow the prescribed claim procedure may result in denial of the warranty claim.

All warranty claims must be submitted within the applicable warranty period as defined on the product specification sheet.

Out-of-Box Failure (DOA)

Any Product found defective upon delivery or during initial installation must be reported within thirty (30) days of delivery. Products showing signs of misuse, improper installation, modification, abuse, or damage not attributable to a manufacturing defect will not qualify as DOA treatment and will instead be evaluated under the standard warranty terms, if applicable.

Beyond LED reserves the right to review and approve exceptions, documentation requirements, and claim resolution on a case-by-case basis.

Warranty Claim Handling

All warranty claims are subject to review and approval by Beyond LED Technology.

Beyond LED Technology reserves the right to request supporting documentation, including but not limited to photographs, installation details, and proof of proper application.

Beyond LED Technology may, at its sole discretion, require return of defective products, approve replacement without return, or request additional verification depending on the nature, size, and history of the claim.

Shipping related to warranty claims shall be handled at the sole discretion of Beyond LED Technology unless otherwise agreed in writing.

Beyond LED Technology reserves the right, at its sole discretion, to repair, replace, or provide a reasonable commercial solution for any warranty claim, including but not limited to partial replacement, alternative product substitution, or credit based on remaining useful life of the Product.

Additional Terms and Conditions

1. Beyond LED Technology reserves the right to modify this Warranty from time to time. Any such modification shall apply only to Products purchased after the effective date of the revised Warranty.
2. This Warranty is extended only to the original purchaser of the Product from Beyond LED Technology or from an authorized reseller partner and is otherwise void.
3. This Warranty does not cover any labor costs, including but not limited to installation, removal, reinstallation, troubleshooting, diagnostics, equipment rental, lift charges, travel time, or any other field-related expenses. Under no circumstances shall Beyond LED Technology be responsible for any labor or service-related costs.
4. Products may not be returned without prior written authorization from Beyond LED Technology. Failure to obtain such authorization may result in denial of the claim.
5. This Warranty is void if the Product has not been installed, operated, and maintained in accordance with applicable instructions, or if the Product has been subject to misuse, abuse, neglect, accident, improper installation, improper voltage, incompatible controls, or acts of God.
6. Improper installation, including but not limited to incorrect voltage supply, improper wiring, incompatible controls, or failure to follow installation instructions, shall void this Warranty.
7. This Warranty shall not apply to any Product used in violation of any applicable standard, code, or regulation, including but not limited to UL, NEC, ANSI, or CSA standards.
8. This Warranty assumes that Products are operated under normal conditions, not exceeding an average of twelve (12) hours per day. Operation beyond this level may reduce the effective warranty period based on total operating hours.
9. This Warranty does not cover any third-party products or devices used in conjunction with the Product.
10. Repaired or replacement Products are covered only for the remaining portion of the original warranty period. No new warranty period shall commence upon replacement.
11. This Warranty is effective only if proof of purchase is available and Beyond LED Technology is granted reasonable access to inspect the Product.
12. If an identical replacement Product is not available, Beyond LED Technology reserves the right to provide a comparable product with similar or improved performance.
13. This Warranty is limited to Products purchased and used within the United States or Canada.
14. This Warranty does not apply to Products provided as samples, promotional items, or free of charge.
15. A Product shall be considered defective only if a significant portion of LEDs have failed, generally defined as twenty percent (20%) or more of the LEDs within the Product.
16. This Warranty does not cover cosmetic defects, including finish or coating damage, or normal lumen depreciation or color shift. LED products are subject to normal lumen depreciation and color variation over time, which are not considered defects unless exceeding industry standards.
17. This Warranty is void if the purchaser is in default of any payment obligations to Beyond LED Technology or its authorized reseller partner. Beyond LED Technology reserves the right to deny or suspend warranty claims under such conditions.
18. Any testing of Products must be pre-approved in writing by Beyond LED Technology. Unauthorized testing may void the Warranty.
19. All applicable laws and regulations shall be deemed incorporated into this Warranty.
20. No agent, reseller partner, or representative is authorized to modify or extend this Warranty.
21. This Warranty shall be governed by the laws of the State of Georgia. Any legal action arising from this Warranty shall be brought exclusively in the courts located in Gwinnett County, Georgia, USA.