Shipping policy

At 5Seconds Brand, we are committed to providing fast, reliable, and transparent shipping for every order. Please review the following Shipping Policy before placing your order.

Order Processing & Lead Time

  • Most in-stock orders are processed and shipped within 1–2 business days (typically within 48 business hours) after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

  • Delivery times provided by carriers are estimates and are not guaranteed.

  • If an item is temporarily out of stock or delayed, our team will notify you as soon as possible.

Shipping Methods

To provide the fastest and most cost-effective delivery, 5Seconds Brand ships from multiple warehouse locations throughout the United States using a variety of trusted freight and parcel carriers.

Standard shipping generally includes delivery to:

  • Commercial business addresses with a loading dock or forklift

  • Freight terminal pickup locations

Residential deliveries and locations without unloading equipment may require additional services and charges.

Residential Deliveries & Liftgate Service

If your delivery location is a residence, farm, school, church, construction site, or any location without a loading dock or forklift, additional carrier services may be required, including:

  • Liftgate service

  • Residential delivery surcharge

  • Limited-access delivery

  • Delivery appointment fee

These additional charges are the responsibility of the customer unless otherwise stated in writing.

If you are unsure which shipping service is required, please contact us before placing your order.

Customer Responsibilities

To help ensure a smooth delivery, customers are responsible for:

  • Providing a complete and accurate shipping address.

  • Supplying a commercial delivery address whenever possible.

  • Informing 5Seconds Brand of any special delivery requirements before shipment.

  • Ensuring someone is available to receive and inspect the shipment at the time of delivery.

Failure to provide accurate delivery information may result in additional freight charges, redelivery fees, storage charges, or reconsignment fees, which are the responsibility of the customer.

Shipping Address Requirements

  • A physical street address is required for shipment.

  • We cannot ship freight orders to P.O. Boxes.

  • Orders shipped to an incorrect address provided by the customer may incur additional freight charges.

  • Once an order has shipped, address changes may not be possible and, if permitted by the carrier, any related fees will be the responsibility of the customer.

Order Tracking

Once your order has shipped, tracking information will be emailed to the email address provided during checkout.

Please note that tracking numbers may not become active immediately after shipment.

If you have not received tracking information within a reasonable period after shipment confirmation, please contact our Customer Service team.

Shipment Changes & Order Cancellations

Orders may be canceled or modified only before they have been processed and shipped.

Once an order has been shipped:

  • Orders cannot be canceled or modified.

  • Any request to stop, reroute, or return a shipment may result in additional freight charges, return shipping costs, restocking fees, or carrier fees.

Please note that even if tracking information has not yet been uploaded, your shipment may already be in transit.

If you need to request a change, please contact us immediately.

Freight Delivery Inspection

IMPORTANT: Please inspect your shipment carefully before signing the carrier's delivery receipt.

If you notice:

  • Damaged packaging

  • Missing items

  • Broken pallets

  • Crushed cartons

  • Visible shipping damage

Please:

  1. Note all damage clearly on the carrier's delivery receipt.

  2. Take photographs of the shipment before opening.

  3. Contact 5Seconds Brand within 24 hours of delivery.

If the shipment has severe visible damage, we recommend refusing delivery and notifying us immediately.

Failure to report visible freight damage at the time of delivery may limit or prevent our ability to file a freight claim with the carrier.

Concealed Shipping Damage

If damage is discovered after unpacking, please notify us within 24 hours of delivery and provide photographs of:

  • Packaging

  • Shipping labels

  • Product damage

While we will make every reasonable effort to assist, concealed freight damage claims are subject to the carrier's claim procedures and approval.

Failed Delivery

If delivery cannot be completed because:

  • No one is available to receive the shipment,

  • The delivery address is incorrect,

  • The customer refuses delivery (except for verified shipping damage),

  • Required unloading equipment is unavailable,

the carrier may assess additional charges, including:

  • Redelivery fees

  • Storage fees

  • Return freight

  • Reconsignment fees

These charges are the responsibility of the customer.

Order Consolidation

Whenever practical, multiple orders shipping to the same address may be combined into a single shipment to reduce transit time and shipping costs.

Force Majeure

5Seconds Brand is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Labor strikes

  • Port congestion

  • Customs delays

  • Government actions

  • Public emergencies

  • Transportation interruptions

  • Acts of God

If such delays occur, we will make every reasonable effort to keep customers informed and arrange delivery as quickly as possible.

Delivery Dates

Any delivery dates provided by 5Seconds Brand are estimates only.

While we work closely with our shipping partners to ensure timely delivery, we cannot guarantee delivery dates once a shipment has been accepted by the carrier.

5Seconds Brand shall not be liable for any losses, expenses, project delays, labor costs, rental equipment costs, or consequential damages resulting from carrier transit delays.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

5Seconds Brand

1939 Parker Court, Suite E

Stone Mountain, GA 30087 USA

Phone: 800-215-6448

Email: sales@5secondsbrand.com

Website: www.5secondsbrand.com


Thank you for choosing 5Seconds Brand. We appreciate your business and are committed to delivering your order safely, efficiently, and with exceptional customer service.

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