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Return & Refund Policy

Acceptance:

The following terms and conditions of return are applicable to all sales of Products or Services, and all quotations, order acknowledgments, and invoices from Beyond LED Technology (“Beyond LED”) and to all purchase orders from Beyond LED’s customers (“Purchasers”) and are the only terms and conditions applicable to the return of Beyond LED’s products or services, except those relating solely to prices, quantities, delivery schedules, terms of payment, invoicing, shipping instructions, or descriptions of the products outlined in Purchaser’s purchase orders (collectively, “Purchase Order Terms”). Purchase Orders, if accepted by Beyond LED, are accepted subject to the terms and conditions set forth herein. BEYOND LED HEREBY REJECTS ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS PROPOSED BY PURCHASER, WHETHER OR NOT CONTAINED IN ANY OF PURCHASER’S BUSINESS FORMS OR PURCHASER’S WEBSITE, AND SUCH ADDITIONAL OR DIFFERENT TERMS AND CONDITIONS SHALL BE VOID AND OF NO EFFECT UNLESS SPECIFICALLY AGREED TO BY BEYOND LED IN WRITING. Purchaser’s acceptance of Products or Services (“Products or Services”) called for in said Purchase Order shall constitute its acceptance of the following terms and conditions of sale (this “Agreement”). Any changes to these terms and conditions must be in writing and signed by Beyond LED.

Order Cancellation:

Once Beyond LED has either accepted a Purchase Order or has begun taking actions with respect to the Purchase Order, such Purchase Order cannot be canceled, terminated, or modified by Purchaser in whole or in part except with Beyond LED’s consent in writing and then only upon terms and conditions to be agreed upon which shall include protection of Beyond LED against all losses. Purchaser shall indemnify Beyond LED for any costs incurred, including material and labor costs, in connection with any Purchase Order that Purchaser desires to cancel, terminate, or modify. Please contact us to request an order cancellation. Custom orders and drop ship items may not be cancellable once placed.

Return, Exchange and Refunds:

Returns can be requested within 15 days from the original invoice date if the product is unopened and in resalable condition. We can provide a refund, store credit, or exchange of product. An Returned Merchandise Authorization (RMA) form will be provided to include with your return package(s). The customer is responsible for return shipping and the original cost of shipping (Including freight allowance Shipping Cost). For any defective, damaged, or incorrectly shipped orders, we will provide the Return label(s). As per the General Information, a 15% restocking fee will be applied to the product/products total value of up to $1499 and 20% restocking will be applicable on all returns over $1500 for orders with the terms of returning an item for a refund/exchange. Custom orders will be excluded from returns, exchanges, and receiving credit. A restocking fee policy will be applied on refused delivery.

For any exchange within 15 days of the original date of purchase, we must receive the product before shipping the replacement. In the event of a need for a product urgently you must purchase the correct product separately. Once the returned product is received, a refund or store credit will be issued.

We will not cover any expense incurred before, during, or after the return process for renting lifts, bucket trucks, buying another brands’ replacement lights, labor charges, or anything other cost associated with the installation or removal of our product.

To initiate a return, contact us at support@beyondledtech.com to request a Return Merchandise Authorization (RMA) form and number. The RMA number must be clearly printed on the outside of the return shipment.